Overview
This Privacy Policy explains how Lunor Crest LLC ("Lunor Crest," "we," "us," or "our") handles information when you use our authenticator application (the "App"). The App is designed to generate time-based one-time passwords and help you manage two-factor authentication accounts on your device.
Information handled by the App
Authentication account details—including account labels, issuer names, secret keys, and generated one-time codes—are processed and stored on your device. We do not receive or store this authentication data on our servers unless a feature clearly tells you otherwise before you use it.
When you contact support, we receive the information you choose to include, such as your email address, message, and any diagnostic details you voluntarily provide. Please do not send secret keys, QR codes, one-time codes, passwords, or account recovery codes to support.
Camera and photos
If you grant permission, the App may use your camera or photo library to scan a QR code and import an authentication account. QR-code contents are processed to configure the account in the App. You can manage these permissions at any time in your device settings.
Backups and platform services
Depending on your device settings and the features you enable, the operating system or platform provider may include App data in device backups or synchronization services. Those services are controlled by the platform provider and governed by its terms and privacy policy. Review your device backup settings if you do not want App data included in a platform backup.
How we use and share information
We use support communications to answer requests, troubleshoot problems, protect the App, and improve our services. We do not sell your personal information or authentication data. We may disclose information if required by law, to protect rights and safety, or to service providers that process support communications on our behalf under appropriate obligations.
Retention
Authentication data remains on your device until you remove an account, delete App data, or uninstall the App, subject to any backups managed by your device or platform provider. We retain support communications only as long as reasonably necessary to respond, maintain business records, resolve disputes, and meet legal obligations.
Security and your responsibilities
We use reasonable safeguards appropriate to the nature of the App, but no device or storage method is completely secure. Protect your device with a strong passcode, keep your operating system current, and retain recovery methods supplied by the services you protect. Anyone with access to your unlocked device may be able to view your authentication codes.
Children's privacy
The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can address the request.
Changes to this policy
We may update this Privacy Policy as the App or legal requirements change. We will post the revised policy on this page and update the effective date. Material changes may also be communicated through the App or another appropriate channel.
Contact us
For privacy questions or requests, contact Lunor Crest LLC at [email protected] or +1 (520) 369-5690.